Welcome to the AN Group support area
Competent help - exactly when you need it.
How can we support you?
Do you have a technical problem, have you received an error message or do you need help using our solutions? Our support team will help you quickly and reliably. Please describe your problem as precisely as possible – the more information you provide us with (e.g. screenshots, error messages, affected functions), the better we can help you
Your personal support area
Support for access problems
We help directly on your device
What should your ticket request include?
Please note the following points so that we can process your request quickly and efficiently:
1. one ticket – one problem
Please only describe a single issue per ticket. This will help us to avoid misunderstandings and provide more targeted assistance.
2. use a meaningful subject
A clear title (e.g. “Error during data import in version 2.3.1”) helps us to categorize your request more quickly.
3. attach screenshots
Ideallywith a screenshot of the entire screen so that we can see the context
4. provide relevant information
Depending on the case, the following information may be crucial: Installed software version(s), log-in data, toolbox, toolbox name, etc.
5. please give reasons for urgency
6. describe the problem clearly
7. list the steps for reproduction at
If possible: Which steps lead to the error? This helps us to understand the problem more quickly.
8. do you have any suspicions or ideas about the cause?
Please let us know what you have already checked yourself or what you think could be the problem.
