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SCHANKSERVICE Peer GmbH from Tyrol
Assembly, repair and maintenance of beverage dispensing systems
Since 1995, Schankservice Peer GmbH from Tyrol has stood for quality and reliability in the field of beverage dispensing systems and gas warning systems. As a family-run company, they offer tailor-made solutions for the installation, repair and maintenance of dispensing systems as well as tea and water dispensing stations – with a focus on the Tyrol, Salzburg and Vorarlberg regions. With their team of experienced, qualified technicians, they ensure that the dispensing systems always function perfectly to guarantee smooth operation. Whether regular maintenance or urgent repairs, they are the right partners for fast, uncomplicated and efficient services. With 9 employees, they look after over 1000 beverage dispensing systems and 800 gas warning systems and always ensure reliable and flawless operation.
Service and support
SAP Business One and Field Service Management
9 User
Optimal link between back office and field service
SAP Business One sets new standards in efficiency and customer satisfaction
We were faced with the challenge of combining the multitude of tools, databases and channels that we had previously worked with into a central solution in order to make our processes more efficient. With the integration of SAP Business One and the Field Service Management Tool, we have succeeded in doing just that. All relevant data and communication channels are now bundled in a single piece of software, allowing us to optimally link collaboration between the office and field service.
The result is smooth coordination, which not only allows us to simplify our deployment planning considerably, but also to significantly increase our service quality. Our technicians on site are equipped with the latest information at all times, which ensures precise and reliable coordination of every assignment. As a result, we have perfected our planning processes and can ensure that our customers benefit from a seamless and first-class service.
Increased efficiency in customer operations
Marcel Peer
CEO
SCHANKSERVICE Peer GmbH
ANG is a strong partner at eye level
ANG is the perfect partner for me, the communication was always at eye level, the cooperation was very professional. ANG also gave us a lot of support in customizing SAP Business One so that it works perfectly for our company. The implementation process was very quick. It took us 6 months from the start of the project to the go-live phase to implement everything. For me, SAP Business One stands for digitalization, progress and customer-oriented work.
Josef Kreidl
Back Office & Warehouse Management
SCHANKSERVICE Peer GmbH
Increased efficiency in customer operations
SAP Business One helps us to keep an eye on all stock levels here in the warehouse as well as in our technicians' vehicles and to restock them if necessary. This increases the speed of our response and improves the efficiency of our customer deployments.
Marcel Peer
CEO
SCHANKSERVICE Peer GmbH
My vision for the future is to work with SAP Business One and our partner ANG to drive forward digitalization in our company. The aim is to make our processes and workflows even faster and more efficient in order to meet the increasing demands of the market. Another important step for the future is the implementation of AI tools to support our technicians in route planning. With these intelligent technologies, we not only want to optimize scheduling, but also improve the use of resources and simplify the day-to-day work of our technicians. In this way, we can ensure that we remain flexible and responsive in every situation in order to offer our customers the best possible service.
Diana Peer
Office Management & Accounting
SCHANKSERVICE Peer GmbH
SAP Business One shortens and optimizes communication channels
SAP Business One enables relevant information to be forwarded quickly and precisely to the technician, who has direct access to all important details on site via their smartphone or tablet. This significantly shortens and optimizes communication channels.
- Desire for one software for all communication channels
- All relevant data should be bundled on one platform
- More efficiency in resource planning
- Better cooperation between back office and field service
- More digitalization and automation in the company
- All company data is on one platform
- Authorized persons can access the data around the clock at the same time
- Individual adaptation to our company and our industry
- Automated processes help save time and costs
- Operation is intuitive and self-explanatory
- Rapid implementation guarantees smooth operation
- The shortened communication channels guarantee smooth coordination
- Office and field staff work better together (fewer misunderstandings)
- We can manage our customer assignments more efficiently
- Thanks to the increased response speed, we are now achieving a higher quality of service
- SAP Business One increases customer and employee satisfaction
- The fully automated structure reduces the error rate in the company
Customer testimonials
More success stories from the service industry
More efficient processes, less administrative work, more focus on the customer – SAP Business One makes it possible.
Our customers in the service industry experience this every day.
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