#AT SAP Business One Support Representative (m/f/d)
Shape the digital future with us! You don’t just want to process tickets, but actively contribute to ensuring that customers are satisfied and well advised? Then you’ve come to the right place. As a growing IT and service company with a focus on SAP Business One, we help companies to design their business processes efficiently. Our support team plays a central role in this – as the first point of contact for our existing customers, as problem solvers, consultants and facilitators.
Your role in the team
- Support with customer inquiries relating to the use of the software solution
- Receiving technical problems, classifying them according to priority and initiating the first steps
- Exchange on frequently occurring errors with project management, development and other members of the support team
- Preparation of documentation regarding error message, solution approach and measures taken
- Ongoing monitoring of the implementation of the agreed troubleshooting steps
- Supporting the installation of software updates and carrying out customer or project-specific adaptations
- Support and expansion of the existing knowledge database, training documents and instructions
- Collaboration with colleagues from all four countries (A,CH,DE,MX)
What you should bring with you
- Training in computer science or software engineering
- Practical experience in software development and/or IT support
- First experience in programming
- Knowledge of common tools for error management, troubleshooting and knowledge management
- Enjoy communicating - in writing, by telephone or in person
- Interest in the independent implementation of tasks in product support
- Self-confident appearance and good communication skills
- High customer orientation
- Quick comprehension, good understanding of business requirements
- Languages: fluent German, English desirable
What we offer you
- Exchange in interdisciplinary teams with experienced SAP specialists from the entire DACH region
- Collegiality, openness and genuine cooperation
- Flat hierarchies and room for personal responsibility
- Regular team events and joint successes
- Flexible working with core working hours.
- Collective agreement minimum basic salary as a lower limit, with a willingness to overpay depending on qualifications and experience.
- Modern, ergonomic workstations and professional IT equipment.
- Possibility of a job ticket
- Diverse, varied projects with well-known customers.
- Individual support, tailored to your strengths and goals
- Responsible tasks with creative freedom
- Mentoring & coaching by experienced colleagues
- Long-term prospects in a growth-oriented company
