Welcome to the AN Group support area
Competent help - exactly when you need it.
How can we support you?
Do you have a technical problem, have you received an error message or do you need help using our solutions? Our support team will help you quickly and reliably. Please describe your problem as precisely as possible – the more information you provide us with (e.g. screenshots, error messages, affected functions), the better we can help you.
Your personal support area
Support for access problems
We help directly on your device
For urgent matters or if you require direct support, you can also reach our support team by telephone during our support hours from 08:00 to 17:00.
What should your ticket request include?
Please note the following points so that we can process your request quickly and efficiently:
1. One ticket – one issue
Please describe only one issue per ticket. This helps us avoid misunderstandings and allows us to provide more targeted assistance.
2. Use a meaningful subject line.
A clear title (e.g., “Error importing data in version 2.3.1” ) helps us to categorize your request more quickly.
3. attach screenshots
Ideallywith a screenshot of the entire screen so that we can see the context
4. Provide relevant information
Depending on the situation, the following details may be crucial: Installed software version(s), login credentials, toolbox, toolbox name, etc.
5. please give reasons for urgency
6. describe the problem clearly
7. Follow the steps to reproduce the issue at
. If possible, please describe which steps lead to the error. This will help us understand the problem more quickly.
8. do you have any suspicions or ideas about the cause?
Please let us know what you have already checked yourself or what you think could be the problem.
