{"id":10061,"date":"2025-07-17T09:04:26","date_gmt":"2025-07-17T09:04:26","guid":{"rendered":"https:\/\/an-group.one\/support-page\/"},"modified":"2026-04-28T15:10:49","modified_gmt":"2026-04-28T15:10:49","slug":"support-page","status":"publish","type":"page","link":"https:\/\/www.an-group.one\/en\/support-page\/","title":{"rendered":"Support page"},"content":{"rendered":"\t\t
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Welcome to the AN Group support area<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Competent help - exactly when you need it.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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How can we support you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Do you have a technical problem, have you received an error message or do you need help using our solutions? Our support team will help you quickly and reliably. Please describe your problem as precisely as possible – the more information you provide us with (e.g. screenshots, error messages, affected functions), the better we can help you. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \"Maringo\n <\/div>\n <\/a>\n
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\n\n Your personal support area\n \n <\/h6>\n
\n Open a support ticket and conveniently manage all your requests and their current status so that you are always well informed. <\/div>\n <\/div>\n\n
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\n \n \n \n To the ticket system <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n \"Office\n <\/div>\n <\/a>\n
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\n\n Support for access problems\n \n <\/h6>\n
\n Have you forgotten your access data? Just give us a call or send us an e-mail and we will help you regain access immediately. <\/div>\n <\/div>\n\n
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\n \n \n \n Send e-mail <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n \"TeamViewer\n <\/div>\n <\/a>\n
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\n\n We help directly on your device\n \n <\/h6>\n
\n Is it better to solve a problem directly on the screen? No problem - we are happy to support you via secure remote maintenance with TeamViewer. <\/div>\n <\/div>\n\n
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\n \n \n \n TeamViewer Download <\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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For urgent matters or if you require direct support, you can also reach our support team by telephone during our support hours from 08:00 to 17:00.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"ANG\"<\/a><\/figure>
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\"ANG\"<\/a><\/figure>
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\"ANG\"<\/a><\/figure>
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What should your ticket request include?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Please note the following points so that we can process your request quickly and efficiently:<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. one ticket – one problem<\/strong>
Please only describe a single issue per ticket. In this way, we avoid misunderstandings and can provide more targeted help.<\/p>

2. use a meaningful subject<\/strong>
A clear title (e.g. “Error during data import in version 2.3.1”)<\/em> helps us to categorize your request more quickly.<\/p>

3. attach screenshots
<\/b><\/span>Ideally<\/b>with a screenshot of the entire screen<\/strong> so that we can see the context<\/p>

4. provide relevant information<\/strong>
Depending on the case, the following information may be crucial: Installed software version(s), log-in data, toolbox, tool name, etc.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5. please give reasons for urgency<\/strong><\/p>\n

6. describe the problem clearly<\/strong><\/p>\n

7. list the steps for reproduction at<\/strong>
If possible: Which steps lead to the error? This helps us to understand the problem more quickly.<\/p>\n

8. do you have any suspicions or ideas about the cause?<\/strong>
Please let us know what you have already checked yourself or what you think could be the problem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Welcome to the AN Group support area Competent help – exactly when you need it. How can we support you? Do you have a technical problem, have you received an error message or do you need help using our solutions? Our support team will help you quickly and reliably. Please describe your problem as precisely as possible – the more information you provide us with (e.g. screenshots, error messages, affected functions), the better we can help you. Your personal support area Open a support ticket and conveniently manage all your requests and their current status so that you are always well informed. To the ticket system Support for access problems Have you forgotten your access data? Just give us a call or send us an e-mail and we will help you regain access immediately. Send e-mail We help directly on your device Is it better to solve a problem directly on the screen? No problem – we are happy to support you via secure remote maintenance with TeamViewer. TeamViewer Download For urgent matters or if you require direct support, you can also reach our support team by telephone during our support hours from 08:00 to 17:00. +41 44 738 30 10 + 43 13 67 43 16 +49 641 97 299 100 +52 55 64 27 09 20 What should your ticket request include? Please note the following points so that we can process your request quickly and efficiently: 1. one ticket – one problemPlease only describe a single issue per ticket. In this way, we avoid misunderstandings and can provide more targeted help. 2. use a meaningful subjectA clear title (e.g. “Error during data import in version 2.3.1”) helps us to categorize your request more quickly. 3. attach screenshotsIdeallywith a screenshot of the entire screen so that we can see the context 4. provide relevant informationDepending on the case, the following information may be crucial: Installed software version(s), log-in data, toolbox, tool name, etc. 5. please give reasons for urgency 6. describe the problem clearly 7. list the steps for reproduction atIf possible: Which steps lead to the error? This helps us to understand the problem more quickly. 8. do you have any suspicions or ideas about the cause?Please let us know what you have already checked yourself or what you think could be the problem.<\/p>\n","protected":false},"author":6,"featured_media":9747,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-10061","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.an-group.one\/en\/wp-json\/wp\/v2\/pages\/10061","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.an-group.one\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.an-group.one\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.an-group.one\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.an-group.one\/en\/wp-json\/wp\/v2\/comments?post=10061"}],"version-history":[{"count":12,"href":"https:\/\/www.an-group.one\/en\/wp-json\/wp\/v2\/pages\/10061\/revisions"}],"predecessor-version":[{"id":20803,"href":"https:\/\/www.an-group.one\/en\/wp-json\/wp\/v2\/pages\/10061\/revisions\/20803"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.an-group.one\/en\/wp-json\/wp\/v2\/media\/9747"}],"wp:attachment":[{"href":"https:\/\/www.an-group.one\/en\/wp-json\/wp\/v2\/media?parent=10061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}